GDPR
1. Data Controller
The operator (controller) of your personal data is:
Voigt Services, s.r.o. Strojnícka 92, 821 05 Bratislava, Slovakia
Company ID (IČO): 55 642 071
VAT ID: 2122046388
Registered in the Commercial Register of the Bratislava II District Court
Email: info@cloudadventures.us | Tel: +421 902 615 880
Statutory representative: Kristián Voigt
2. Categories of Personal Data We Process
Depending on your use of our services, we process the following personal data:
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Identification and contact details (name, surname, email, phone number, adress).
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Booking details (flight type, date, passenger weight if required for safety, voucher codes).
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Payment information (through our payment provider, we do not store full card data).
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Communication data (emails, messages, complaints).
3. Purposes and Legal Bases of Processing
We process your data for the following purposes:
a) Fulfilling your bookings and contracts (Art. 6(1)(b) GDPR) – to register and confirm bookings, issue vouchers, process payments, and deliver services.
b) Legal obligations (Art. 6(1)(c) GDPR) – to comply with accounting, tax, and aviation safety record requirements.
c) Legitimate interests (Art. 6(1)(f) GDPR) – ensuring flight safety (e.g. requesting weight information for balance calculations), preventing fraud, defending legal claims, improving our services.
d) Marketing communications (Art. 6(1)(a) GDPR – consent) – if you give us consent, we may send you newsletters or promotional offers. You can withdraw consent at any time.
4. Recipients of Personal Data
We share personal data only when necessary:
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Operators/pilots: receive only the passenger details necessary to perform the flight.
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Payment provider: ComGate Payments, a.s. (Czech Republic).
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IT/hosting providers: for secure operation of the website.
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Authorities: if required by law (e.g. aviation safety authorities, tax offices, law enforcement).
We do not transfer your data outside the EU/EEA.
5. Storage Period
We keep your data only as long as necessary for the purposes above:
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Booking and contract data: 10 years (required by Slovak tax/accounting law).
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Passenger flight data: 5 years (to comply with aviation record-keeping).
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Complaint handling: 3 years.
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Marketing data: until you withdraw consent or unsubscribe. After these periods, data will be securely deleted or anonymised.
6. Data Security
We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. Examples: encrypted databases, restricted access, and secure hosting in the EU.
7. Your Rights under GDPR
You have the following rights:
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Access – to know what data we process about you.
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Rectification – to correct inaccurate or incomplete data.
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Erasure (“right to be forgotten”) – to delete your data when no longer needed.
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Restriction – to limit how your data is used.
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Portability – to receive your data in a structured, machine-readable format.
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Object – to object to processing based on legitimate interests or to stop marketing.
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Withdraw consent – where processing is based on consent (e.g. marketing).
To exercise your rights, contact us at: 📧 info@cloudadventures.us 📞 +421 902 615 880 📮 Voigt Services, s.r.o., Strojnícka 92, 821 05 Bratislava, Slovakia
8. Supervisory Authority
If you believe your rights have been violated, you may lodge a complaint with:
Office for Personal Data Protection of the Slovak Republic Hraničná 12, 820 07 Bratislava, Slovakia Website: https://dataprotection.gov.sk
9. Updates
We may update this GDPR Information from time to time. The current version is always available at: 🌐 www.cloudadventures.us/gdpr